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cmccarthy50 · Member

the cube by mac -- is not a good scanner

MrGoodWrench · Guru

What problems are you having?

Mr. G

cmccarthy50 · Member

had several issue with no comu, on 2000-2004 ford - worse on explorer and mount, v-8 -- also have tryed sevrel trimes to use o.b.d. 1 an can not connect -- when i contact lunch 1-800 and dist rep they all chase there tails -- also mac rep usless

MrGoodWrench · Guru

cmccarthy50 wrote:
had several issue with no comu, on 2000-2004 ford - worse on explorer and mount, v-8 -- also have tryed sevrel trimes to use o.b.d. 1 an can not connect -- when i contact lunch 1-800 and dist rep they all chase there tails -- also mac rep usless

What connector are you using on the Fords? Also, what are you trying to access? I have been able to get into those Fords, but there isn't a whole lot beyond the basics at the moment.

OBD 1 is a tricky issue, since the scanner really is a OBD-II machine. What cars/years were you trying to access?

Sorry to hear about your troubles with your rep, usually lAunch is pretty good about giving me suggestions or submitting the info to R&D.

Perhaps we can try to solve it here on the forums.

Keep us posted.

Mr. G

cmccarthy50 · Member

mr. g

i under stand your issue - however i was feed up and finely got mac to replace my launch scanner with a otc geniys model wich works better and does grate with o.b.d. 1 however at this time i am doing battle with mac rep becuse that scanner is about $1000. cheper and he refuses to do any thing about the price diffrence

exopar · Veteran Member

Same **** here, rep sucks big time, no product knowledge, no clue about the product they sell......

AutoLKN · Veteran Member

Launch's strongest coverage (in my opinion) is OBD-II and Import vehicles. I don't even try scanningn domestic vehicles and OBD-I vehicles are rare around here any more.

If I worked on alot of Fords as one of my primary makes to service, I wouldn't have considered the Launch. The rep should have asked you want you work on and helped you make a better scanner decision from the beginning. There is no "one scanner fits all" I have a bunch of scanners for the variety of cars I service, because each has its strengths and weaknesses. A professional productive shop can't survive on one scanner alone.

cmccarthy50 · Member

I DO AGREE AND IN MY CASE I AMTHE ONLY TECH IN A 2-BAY SHOP WITH A CHEP --HA,HA,HA, OWNERS - SO I FOOT ALL BILLS WHEN IT COMES TO MOST EQUIPMENT -- BUT THE ONE THING THAT TICKED ME MOST WAS THE SORRY STATE OF THE REP AND THERE ABILTY TO NOT HELP

cmccarthy50 · Member

WELL I AGREE WITH YOU AND IT IS A SHAME THAT NO ONE CARES ABOUT HOW TO TREET THE PEOPLE WHO PAY THERE SALERY