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Post Info TOPIC: the cube by mac -- is not a good scanner


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Posts: 5
Date: Aug 29, 2011
the cube by mac -- is not a good scanner
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please respond tome if you have had problems with the lunch x-413 and getting good service from your field rep ,,-- i will be happy to share my horror story with you and how lunch andmac both took me for almost $1000.00 

 

     chuck mccarthy 

c.mccarthy50 -at- yahoo.com



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Guru

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Posts: 972
Date: Aug 30, 2011
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What problems are you having?

Mr. G

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Date: Aug 30, 2011
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had several issue with no comu, on 2000-2004 ford - worse on explorer and mount, v-8 -- also have tryed sevrel trimes to use o.b.d.  1 an can not connect -- when i contact lunch 1-800 and dist rep they all chase there tails -- also mac rep usless 



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Date: Aug 31, 2011
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cmccarthy50 wrote:

had several issue with no comu, on 2000-2004 ford - worse on explorer and mount, v-8 -- also have tryed sevrel trimes to use o.b.d.  1 an can not connect -- when i contact lunch 1-800 and dist rep they all chase there tails -- also mac rep usless 


 What connector are you using on the Fords?  Also, what are you trying to access?  I have been able to get into those Fords, but there isn't a whole lot beyond the basics at the moment.

OBD 1 is a tricky issue, since the scanner really is a OBD-II machine.  What cars/years were you trying to access?

Sorry to hear about your troubles with your rep, usually lAunch is pretty good about giving me suggestions or submitting the info to R&D.

Perhaps we can try to solve it here on the forums.

Keep us posted.

Mr. G



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Member

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Posts: 5
Date: Aug 31, 2011
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mr. g 

 

    i under stand your issue - however i was feed up and finely got mac to replace my launch scanner with a otc geniys model wich works better and does grate with o.b.d. 1 however  at this time i am doing battle with mac rep becuse that scanner is about $1000. cheper and he refuses to do any thing  about the price diffrence 



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Veteran Member

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Posts: 57
Date: Sep 2, 2011
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Same **** here, rep sucks big time, no product knowledge, no clue about the product they sell......

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Jesus loves you...... I simply do not.....


Veteran Member

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Posts: 35
Date: Sep 3, 2011
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Launch's strongest coverage (in my opinion) is OBD-II and Import vehicles.  I don't even try scanningn domestic vehicles and OBD-I vehicles are rare around here any more.

 

If I worked on alot of Fords as one of my primary makes to service, I wouldn't have considered the Launch.  The rep should have asked you want you work on and helped you make a better scanner decision from the beginning.  There is no "one scanner fits all"  I have a bunch of scanners for the variety of cars I service, because each has its strengths and weaknesses.   A professional productive shop can't survive on one scanner alone.



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Professional European, Asian and Domestic auto repair.

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Member

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Date: Sep 3, 2011
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I DO AGREE AND IN MY CASE I AMTHE ONLY TECH IN A 2-BAY SHOP WITH A CHEP --HA,HA,HA, OWNERS - SO I FOOT ALL BILLS WHEN IT COMES TO MOST EQUIPMENT -- BUT THE ONE THING THAT TICKED ME MOST WAS THE SORRY STATE OF THE REP AND THERE ABILTY TO NOT HELP 



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Member

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Date: Sep 3, 2011
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WELL I AGREE WITH YOU AND IT IS A SHAME THAT NO ONE CARES ABOUT HOW TO TREET THE PEOPLE WHO PAY THERE SALERY 



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