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LAUNCH TECH USA 1-877-528-6249 SUPPORT@LAUNCHTECHUSA.COM -> General Software -> Cannot Update software
Post Info TOPIC: Cannot Update software
John Gabriel


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Posts: 3
Date: Oct 23, 2013
Cannot Update software
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I just purchased the 129 and I am trying to update the software and I am getting the "download failed" error when I try to update the card files.  I was able to perform a restore and then it worked in the scanner but I cannot update the files for firmware.  Also, I purchased it so I can scan SRS codes and it will not connect to the SRS system on a 2007 Hyundai Sonata with a 3.3L. PLEASE HELP!



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whabamdo


Veteran Member

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Posts: 65
Date: Oct 23, 2013
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I had same problem with update.  Now I just click on just a few updates I need and it has been working OK.

Did you try scanning the SRS with just key on engine off?  I know that I cannot scan Honda SRS with it running for some reason.  But I can scan it with KOEO.



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John Gabriel


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Posts: 3
Date: Oct 23, 2013
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I tried key off, key on, engine running.  I also tried doing just 1 update and a few then all of them and it wont work still.



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whabamdo


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Posts: 65
Date: Oct 23, 2013
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well, that sucks.  Is there a newer update on this car you are working on?

Maybe it is your firewall??



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avfw


Newbie

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Posts: 1
Date: Oct 24, 2013
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IM TRYING TO UPDATE MY 129 THE LAUCH WEB SIDE WONT LET ME DOWN LOAD THE UPDATER



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whabamdo


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Posts: 65
Date: Oct 24, 2013
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http://www.launchtechusa.com/assets/products/CRP06062013.exe

 

You can't download this?

Maybe it's your firewall setting???

You can always contact tech support also.  I've already contacted Launch many times.  I have told them about GM incorrect sensor data and the guy told me that new GM update is coming soon.  

support@launchtechusa.com is a good way to contact them.



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John Gabriel


Newbie

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Posts: 3
Date: Oct 24, 2013
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I was able to download the updater program no problem but I cannot download the individual updates for the manufacturers



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whabamdo


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Posts: 65
Date: Oct 24, 2013
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Good time to contact Lunch tech USA then.  I assume you are in US.

Maybe use different USB adaptor?  Mine is working on 2 different microUSB.  One original and I made a backup one just in case.

Call 1-877-528-6249.



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