I keep getting "invalid input" error when I try to log in to the site. This has been happening since the site was updated to new security level. My service is still valid and I purchased the tool through proper channels. I want to update my software before my one year of free updates times out... Please help!

Are you typing in the new verification code?

Coyote

"Invalid Input"=error in entering username/password 
***NOTE: this is case sensitive, and spaces matter

"Invalid Verification code"=error in entering the 4 digit verifcation code, shown to the left of the box where it must be entered 
***NOTE: every time the page is refreshed, this number will change.

You should ALWAYS LOG IN AS A 'CUSTOMER'

Your accounts status will not determine your ability to log in to the website. Your account will never be deleted should you choose to let your subscription expire. 

Please have a Serial number ready, and be prepared to confirm who the unit is registered to when calling Technical Support for log in look-up.

Technical Support (USA)
877-LAUNCH-9