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Date: Jan 8, 2014
Dissapointed
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Is anyone else here dissapointed in their Maximus as I am. I have had this for about 6 months now and it seems like it does not do much more than a basic scanner when it comes to diagnosing cars. I find numerous situtations where it will not comunicate with a system but my Modis will. I had a Suzuki that it would not comunicate with at all, a chrysler town and country that would not comunicate with air bag system, this is just a small example. I do not have the time to call or write launch every time I find a problem with the scanner, plus in the past when I have tried to talk to someone my emails go unaswered. I think their technical support is extremely lacking, just take a look at the forums , no one answers any problems people have. Does anyone else feel this way?



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Date: Jan 8, 2014
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i have the same issues their support sucks!!!!! and the fact Matco knows this but wont allow us to trade theses p.o.s. things in towards something that works. Has ruint me on both company's



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Date: Feb 21, 2014
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POS........ that's all I got to say. no support at all ....my printer never would work with the maximus . now my scan tool is locking up every time I try to use it



-- Edited by terrytubbs on Friday 21st of February 2014 02:05:20 PM

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Date: Apr 30, 2014
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Hi all,

The Maximus is constantly being updated to fix lacking coverage or bugs. Are these issues still occuring?

Thanks,
Brandon

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Date: May 8, 2014
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I would like to know when I can view Mode $06 on Ford, Not have major communication issues, be able to have a scroll bar and not having to use pages, have no issues with TPMS, SRS, ABS so on and so forth, as well as an easier to navigate tool.

The updates are coming but from what I'm seeing is updates in the model year and that's about it. The above are major issues and really need to be addressed before adding MY 14 - 15 vehicles.


I enjoy my Maximus, but we as technicians need a more complete tool for everything 96 - 08 because that's the majority of our diagnostics.

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Date: May 14, 2014
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Just had a 2007 Hyundai Sonata with a 3.3 engine. Could not communicate with with srs system, hooked up my Modis and it went right in and read codes. Whatever they say is being done with the software they still cannot get basic communication to happen. I am fast approaching my year with this tool and am not satisfifed with it and especially with the lack of support. Now I see they are going to ask close to $1000.00 for another year of updates, when I bought this tool I was told/sold that updates would not be near this price.



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Date: Jun 17, 2014
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I agree.  Not too impressed with the Maximus. At least I'm using a loaner so I'm not commited.  I've only been able to communicate with Ford, and thats been sketchy.  There's no information, or at least not obvious, on the use of the adapters and cables.  When I try to connect to my Subie (98 Legacy Outback) the machine says I need to use the DBSCar diagnostic connector. I don't know what that is. Nothing I have is labeled that. The Plymouth I tried to connect to (also a 98), I figured I'd need the chrysler 16 connecter but the program needed to see the wireless first, then tell me I need the other connecter, and then I tried combos of cables and various bits with no success.  I'm going to talk to my Matco dealer to get the guy who knows this thing to let me know is my problem operator error or a problem with the machine.  I like the idea of this unit that I can use it for other things than just a scan tool. But right now, its failing as a scan tool.



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Date: Jun 27, 2014
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Update from me.  So I talked to my dealer about my issues who then turned me to a launch rep, who got it fixed. Thanks! Got the unit back in a couple days and has been working alot better.  Now I've had a week to play with the Maximus.  However, I won't be purchasing it.  I like the unit, the idea, it just needs more work because my first gen Verus (platform not program version) is better.

Things that need addressing:  Communicating with vehicles can be slow.  Especially Chrysler.  Most of the other vehicles are ok.  

The auto read is nice, concidering Chrysler had that for years makes it wierd that those take the longest.  When I have to use manual select can be irritating.  Need to start with year than model.  I had a Suzuki to scan and when I got to engine selection I had something like 6 to choose from.  Granted, it didn't take long to find out, but later looking up oil filters noticed that there was only one engine for the year I had.  

All PIDs should be graphable.  Not select the ones you are allowed to only.  Also, auto range the graph.  I was looking at O2 sensors and the range was set, and not changeable that I could find, to 5V.  So it was in bottom fifth.  Not good for detail.

Which now brings up : The data stream is rather slow.  Doesn't seem to matter how many PIDs are selected. 

Changing vehicles is a pain.  You have to back all the way out to where it says 'you want to quit?', and that means vehicle not program, and now you can select a new vehicle.   And if your in rather deep, that can take a while. Like, 4 or 5 pages and most of the time it has to think a bit and then you can go back one more.

And lastly: No previous vehicle selection.  I've been told they are aware of this and are beating on the engineers to get it in there.

And these are things noticed on less than a couple of cars scanned and maily older ones (under '06) so it may be better in CAN.  But right now, I think this unit is too young.  Get more field experience and some better programming.

 



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Date: Jul 28, 2014
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I have a demo Matco Maximus 2.0 that im testing out prior to purchase. Several update issues both vehicle and device firmware.

As far as the manufacturer :

         I updated from GM v44.01 to GM v44.1 and there is nothing there. V44.01 still fuctional as I haven't deleted it. ??

As far as device In "about" my device firmware is Maximus2.0 V1.01.001  I recieve a notice" maximus2 the latest version (V1.02.100) has been released , pls upgrade it on time! 

content is as follows:

      No news.

So I download version, download completed, consent to install, returns with error code > Out of Space/ Maximus 2.0 couldnt be installed. Free up some space and try again. Internal storage 894mb used, 127mb free... 

view internal storage total avail... Total space, 26.56 GB

                                                       Avail space  25.41 GB

 

suggestions are welcomed I've shot snapshots if thats needed.

Outside of the glitches with new tool I like it. 

Chris 

 



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Date: Aug 27, 2014
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I am sorry I bought this as well. Over priced and loss functions due to updates. My last 2 updates for GM had no auto search function so I can't roll it back. Pats almost never works in ford. Chrysler is a mess and my 1 year subscription is up. Solution from the rep...... If I buy a new subsctiption for half price my gm auto search will work again. Ok Launch I buy a NEW SCAN TOOL every two years and skip that little silly thing. I don't intend to pay to get back what I was had when I purchased this. You can say you update it constantly and I see you did but what was actually working better. Don't make use pay to be beta or alpha testers please.

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Date: Aug 27, 2014
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HELLO, WHENEVER I CHOOSE THE CABLE BLUETOOTH ICON TO START USING THE LAUNCH DIAGUM, ITS TELLING ME TO CHECK THE MEMORY CARD. I DONT UNDERSTAND HOW BECAUSE IT HAS NEVER GIVEN ME THIS PROBLEM BEFORE. PLEASE ADVISE

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Date: Oct 14, 2015
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I have had mine for about 2 years now. It does have some features that traditional scanners do not. What frustrates me to no end it when I think that I can do something because the option is there but then it wont do it. I just called tech support for a 2010 Dodge WIN module programming that it tries to do but won't and got that it is not covered yet. If this tool can not do it then don't put it in there. I am tired of telling my boss that I can do it and can't....... :(

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