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LAUNCH TECH USA 1-877-528-6249 SUPPORT@LAUNCHTECHUSA.COM -> Software Updates -> can´t update my launch x431 iv
Post Info TOPIC: can´t update my launch x431 iv
carmen72


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Posts: 5
Date: Jan 26, 2015
can´t update my launch x431 iv
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i isntalled the one click update software tool on my laptop, i click the application, it ask my the user name and password i enter it then it open a dialog box showing the message. "need to register the tool"

then it ask me for a serie data as:  serial number, dealer code, password, and i enter those data, and it tell me:  "the tool is alrready registered", i bought this equipment  at the middle of april 2014 with one year of free update and it don´t expire yet!, why i can update it?, need directions



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whabamdo


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Posts: 65
Date: Jan 27, 2015
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Did you get it new or used?



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carmen72


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Posts: 5
Date: Jan 27, 2015
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I got it new at the middle of april 2014, when it was new it came without software, i had to register the equipment and downloaded the software installed ok, the equipment is working fine, but i want to update it and i can´t, it have a free update of a year



-- Edited by carmen72 on Tuesday 27th of January 2015 09:55:13 AM

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carmen72


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Posts: 5
Date: Jan 29, 2015
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so what i need to do?


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carmen72


Member

Status: Offline
Posts: 5
Date: Jan 29, 2015
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why you don´t give support?

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carmen72


Member

Status: Offline
Posts: 5
Date: Jan 29, 2015
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i tryed to update at: mycar.x431.com/ without success, i log in,then it ask my type of product, serial number, and password to register the product, then whe i enter all the data it ask say: the product is registered, the i choose download center and show me a dialog box with the message "you don´t have to register the product", what i have to do to update it?

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whabamdo


Veteran Member

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Posts: 65
Date: Jan 29, 2015
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Contact Launch support.  I had problem with my idiag like that.

I did app data clear and worked OK.



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UKvisitor


Veteran Member

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Posts: 28
Date: Feb 2, 2015
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www.diagnostics4u.com will solve the problem for you. Email them



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admin


Senior Member

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Posts: 128
Date: Feb 3, 2015
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please make sure you have download the correct software for your device as there are some major differences between the China Launch X431-iDiag and the Launch Tech USA version must use the EZDiag for either Android or Apple iOS 8.1.2.

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